This Privacy Policy explains what information RPM Septic Systems LLC (‘RPM,’ ‘we,’ ‘us,’ or ‘our’) collects when you visit rpmseptic.com or contact us, how we use that information, and your rights regarding it.
By using this website, you agree to the practices described in this policy. If you have questions, contact us directly.
This Privacy Policy works together with our Terms of Service, available at rpmseptic.com/terms-of-service. Please review both pages.
When you submit a contact form, request a quote, or reach out through our website, we collect:
We use this information to respond to your inquiry, schedule service, and provide estimates. We do not sell your contact information to third parties.
If you opt in to receive text messages from RPM Septic Systems LLC, we collect your mobile phone number and your consent to be texted. We use this information only to send you the messages described in our SMS Terms below, including appointment confirmations, scheduling updates, service reminders, quotes, and general communication about your service request.
Text messaging originator opt-in data and consent will not be shared with any third parties, including affiliates, for marketing or promotional purposes. This information is kept separate from the advertising and analytics uses described in Section 2 and Section 3 of this policy.
When you visit our website, certain technical information is collected automatically, including:
This information is collected through cookies and tracking technologies described in Section 3.
We use the information we collect to:
We do not use your information for automated decision-making or profiling. We do not sell your personal information.
SMS and mobile opt-in information collected under Section 1.2 is never used for advertising, ad targeting, or the analytics purposes described in this section. That information is used only to send you the text messages you signed up for.
Our website uses cookies and third-party tracking tools. A cookie is a small file placed on your device when you visit a website. It helps the site remember your preferences and track activity over time.
Google Analytics 4 (GA4) – We use GA4 to understand how visitors interact with our website – which pages they visit, how long they stay, and how they found us. Google may use this data according to its own privacy policies. You can opt out using the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Meta Pixel (Facebook/Instagram) – We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show ads to people who have visited our site. Meta may use this data in accordance with its Data Policy at facebook.com/privacy/policy. You can manage your ad preferences at facebook.com/ads/preferences. Phone numbers collected through SMS opt-in are never sent to Meta or used to build advertising audiences.
Microsoft Clarity – We use Microsoft Clarity to record anonymized user sessions and heatmaps. This helps us understand how people use the site and where improvements can be made. Clarity does not collect personally identifiable information on its own. Learn more at clarity.microsoft.com.
We may add or remove tracking tools over time. When we do, we will update this policy to reflect those changes.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Keep in mind that disabling cookies may affect how parts of our website function.
For more information on managing cookies by browser, visit:
Message Frequency Message frequency varies depending on your requests, scheduled services, and interactions with RPM Septic Systems LLC.
Message and Data Rates Message and data rates may apply. Your wireless carrier’s rates and terms govern any charges associated with receiving or sending text messages.
Consent Consent to receive marketing text messages is not a condition of purchasing any goods or services. You may request service by calling us directly at (203) 942-2100 without consenting to marketing messages.
Opting Out You may cancel SMS messages at any time by replying STOP to any message from RPM Septic Systems LLC. After you send STOP, you may receive one final confirmation message letting you know you have been unsubscribed. We may also recognize similar opt-out requests, such as CANCEL, END, QUIT, or UNSUBSCRIBE, where supported by our messaging provider. An SMS opt-out applies to text messages only. It does not cancel a scheduled appointment, active service request, contractual notice, email communication, or phone call.
Getting Help For assistance, reply HELP to any message from RPM Septic Systems LLC, or contact us directly at (203) 942-2100 or rpmsepticsystems@earthlink.net.
Full SMS terms are also available on our Terms of Service page at rpmseptic.com/terms-of-service.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. This policy applies only to information collected through rpmseptic.com.
Third-party tools we use (listed in Section 3) operate under their own privacy policies. We encourage you to review those policies if you have questions about how those companies handle data.
We retain contact form submissions and related records for as long as reasonably necessary to respond to inquiries and maintain business records. Technical data collected through analytics tools is retained according to the settings and policies of each tool.
SMS and mobile opt-in information is retained for as long as you remain opted in. If you opt out by replying STOP, we retain a record of that opt-out to honor your request and to comply with messaging regulations, but we stop sending messages to that number.
If you would like us to delete your information, contact us at the information listed in Section 9 and we will do so to the extent technically possible.
We take reasonable steps to protect the information we collect against unauthorized access, loss, or misuse. This includes using secure form submission practices and working with reputable third-party tools.
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. Connecticut residents have additional rights under the Connecticut Data Privacy Act (CTDPA), including the right to opt out of certain data uses. To make a request, contact us directly:
RPM Septic Systems LLC
Phone: (203) 942-2100
Email: services@rpmseptic.com
Website: rpmseptic.com
Mailing Address: Danbury, CT
We will respond to reasonable requests within a reasonable timeframe. We may need to verify your identity before processing a request.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.
We recommend checking this page periodically if you have questions about how we handle your data.
RPM Septic Systems LLC | Danbury, CT | (203) 942-2100 | rpmseptic.com
Licensed #005442 | Insured
